Refund policy

At Vomira, customer satisfaction is our priority. If you are not satisfied with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You can request a return or replacement if:

  • You received a damaged product.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible, you must contact us within 7 days of delivery.

2. Proof Required

To process your request, please provide:

  • Your Order Number.
  • Clear photos of the product.
  • Photos of the shipping package.
  • An unboxing video (recommended for faster verification).

Without sufficient proof, we may not be able to approve the claim.

3. Non-Returnable Items

Returns or refunds are not accepted for:

  • Change of mind after purchase.
  • Products damaged due to misuse or improper handling.
  • Used, washed, or altered products.
  • Products without original packaging (where applicable).

4. Replacement Policy

If your return request is approved, we will arrange one of the following:

  • A replacement product, or
  • A full or partial refund, depending on the situation.

5. Refund Policy

Once your refund is approved:

  • Online payment orders will be refunded to the original payment method.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or UPI after verification.

Refunds are generally processed within 5–7 business days after approval. Bank processing times may vary.

6. Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

7. Return Shipping

If the return is due to:

  • Wrong product sent by us
  • Damaged or defective product

we will assist with the return or replacement process as applicable.

If the return request is not due to our error, return shipping charges (if accepted) may be the customer's responsibility.

8. Contact Us

For any return or refund request, please contact us with your Order Number and supporting photos.

Email: supportvomira.co.in@gmail.com

We aim to respond to all requests within 24–48 business hours.